Terms of Use

1. Who we are and when these terms apply

The website orlandobestplace.com and the booking system app.orlandobestplace.com are operated by ORLANDO BEST PLACE LLC, a limited liability company registered in the State of Florida, United States, which manages vacation homes and condos in the Orlando, Kissimmee and Davenport area.

These terms apply when you browse the site, request a quote, contact our team or make a direct booking. By confirming a booking, you confirm that you have read and accept these terms, our Privacy Policy and the house rules of the home you chose.

Bookings made through other platforms, such as Airbnb or Booking.com, are governed by that platform's terms and policies.

2. How booking works

You choose the home, dates and number of guests. The system checks availability in real time and shows the full quote before any payment.

Your booking is confirmed only after the payment is approved. You receive a confirmation email with a summary of your stay.

The person who books must be at least 18 years old, provide accurate information and stay at the home during the booking. That person is responsible for the whole group.

3. Prices, fees and taxes

Prices are in US dollars (USD). The booking total adds up the rate for each night, the cleaning fee (charged once per stay) and the lodging tax required by law, which ranges from 12% to 13.5% depending on the county. When a home charges for extra guests or offers a long-stay discount, that also shows in the quote.

There is no platform service fee when you book direct. Optional extras, such as pool heat, are only added to the total if you choose them.

The "from" price and the cost index on the site are references. The amount that applies is the total shown at the time of payment. If your card is issued outside the United States, your bank may charge currency conversion or local taxes, which are not charged by us.

4. Payment

Payment is made in full at the time of booking and processed by Stripe, which is certified at the highest level of card security (PCI DSS Level 1). Orlando Best Place does not receive or store your full card number.

If the payment is not approved, the booking is not completed and the dates are not held.

5. Cancellations, changes and refunds

Each home has a free cancellation window, shown on the home page, in the quote and in the confirmation. If you cancel within that window, you receive a full refund of the amount paid.

After the window closes, the booking amount is non-refundable. Even so, contact us: if the home is booked again for the same dates, we refund the amount for the nights that were rebooked.

To change dates or the number of guests, contact our team. Changes depend on availability and may change the total.

If we must cancel your booking for a reason on our side, such as a serious problem with the home, you choose between a full refund and an equivalent home, when one is available.

Refunds go back to the card used for payment. How long they take to appear depends on your card issuer.

6. Check-in, check-out and access

Check-in and check-out times for each home are shown on its page. Check-in is self-service: before arrival you receive the instructions and the access code by email.

Many resort communities ask for a photo ID and proof of booking at the gate. Bring the ID of the person who made the booking.

Early check-in and late check-out depend on the home's schedule and must be arranged in advance.

7. House and community rules

The number of people at the home may not exceed the maximum occupancy stated in the listing, including visitors.

Parties, events and gatherings with people who are not staying at the home are not allowed. Smoking inside the homes is prohibited. Pets are only allowed in homes that accept them, as stated in the listing.

Community rules, such as quiet hours, use of common areas and parking, apply to all guests. A serious breach of the rules may end the stay without a refund.

Pools have no lifeguard. Children must be supervised by an adult at all times in the pool area, and safety alarms and fences, where installed, must remain active.

8. Guest responsibilities

The person who booked is responsible for the group and for any damage to the home, furniture and equipment during the stay beyond normal wear and tear. Please report any damage or problem as soon as it happens.

Items left behind are kept for a reasonable period and can be shipped to the guest, who pays the shipping cost.

9. Our commitment to you

We deliver the home clean, as described in the listing, with the items stated. Our local team answers 24/7 by WhatsApp, phone and email.

If something important does not work and we cannot fix it within a reasonable time, we offer a fair solution, such as a move to an equivalent home or a prorated refund for the affected nights.

Photos show the actual homes. Distances and drive times to the parks are measured by us, without traffic, and are given as a reference. Resort common areas, such as clubhouses and water parks, are run by the communities and may close for maintenance without notice from us.

10. Use of the site, the cost index and the chat

The content of the site, including text, photos, trademarks and the cost index, belongs to Orlando Best Place or its licensors. You may quote the cost index figures with a link to the source.

The cost index analyzes only Orlando Best Place homes, using simulated stays, and does not represent the whole Orlando market.

The site chat uses artificial intelligence to answer questions and may make mistakes. The information on the home page, the quote and the booking confirmation always prevails.

You may not use the site for unlawful purposes, collect data in bulk through automated means that harm the site's operation, or make false bookings.

11. Limitation of liability

To the extent permitted by law, our liability for a booking is limited to the amount paid for it. We are not responsible for third-party services, such as parks, tickets, car rentals and transportation, or for events beyond our control, such as hurricanes, government orders or utility failures. In those cases we review each situation in good faith.

We recommend travel insurance that covers cancellation and medical assistance.

12. Governing law and disputes

These terms are governed by the laws of the State of Florida, United States. Before taking any other step, please contact us: most issues are solved in a conversation. If no agreement is reached, the matter will be brought before the competent courts of Osceola County, Florida, without prejudice to any consumer rights granted to you by the law of your country.

13. Changes to these terms and contact

We may update these terms. The date of the last update is shown at the top of the page. A booking that is already confirmed follows the terms in effect on the confirmation date.

This English version is the official version of these terms. The Portuguese and Spanish versions are translations provided for convenience; if there is any difference between them, this English version prevails.

Questions: info@orlandobestplace.com or WhatsApp +1 (407) 719-1493.

Frequently asked questions