Privacy Policy

1. Who is responsible for your data

Your data is controlled by ORLANDO BEST PLACE LLC, a limited liability company registered in the State of Florida, United States, which operates orlandobestplace.com and the booking system app.orlandobestplace.com. Privacy contact: info@orlandobestplace.com.

2. What data we collect

Data you give us: when you book, your name, email, phone (optional), dates, number of guests, language and notes. When you request a PDF quote, your name and phone or email. When you contact us by WhatsApp, email or chat, the content of your messages.

Payment data: payment happens on Stripe's secure page, which collects your card details and billing address. From Stripe we only receive the payment confirmation, the amount and basic transaction data.

Automatic data: IP address, device and browser type, pages visited and how you use the site, through our hosting provider's technical logs and, when enabled, Google Analytics.

Data from partners: when you book one of our homes on Airbnb or Booking.com, the platform shares with us the data needed for your stay, under that platform's policy.

3. How we use your data

To make and manage your booking: confirm payment, block the dates on the calendar, send the confirmation, arrival instructions and access code, and register you at the gate when the community requires it.

To support you before, during and after your stay, answer quote requests and solve problems.

To meet legal obligations, such as collecting and recording Florida and county lodging taxes.

To protect the site and bookings against fraud and abuse, and to understand how the site is used and improve it, using aggregated browsing data.

For residents of Brazil, these purposes correspond to the legal bases of the LGPD: performance of the lodging contract, compliance with legal obligations, legitimate interest and, where applicable, your consent.

4. Who we share data with

We do not sell or rent your data. We only share what is necessary with providers working for us, under confidentiality obligations:

• Stripe: payment processing and refunds.
• Rentals United: the system that syncs our homes' calendars with Airbnb and Booking.com, so your dates are not sold again.
• Supabase and Cloudflare: database, hosting and security for the site and the booking system.
• Transactional email provider: delivery of booking confirmations and instructions.
• Anthropic: the artificial intelligence provider that generates the site chat's answers.
• Google Analytics: site audience measurement, when enabled.
• NexaForge: the technology company that builds and maintains our platform.
• Communities and gatehouses: the name of the person who booked and the dates of the stay, when the resort requires guest registration.
• Authorities: when required by law or to protect rights and people's safety.

5. Artificial intelligence chat

The site chat sends your messages to an artificial intelligence provider to generate the answer. We do not store chat conversations in our database: the history stays only in your browser while the tab is open. Please do not send sensitive data, such as ID documents or card details, through the chat.

6. Cookies and browser storage

We use browser storage to remember preferences, such as your language and whether you have already seen the chat invitation. When Google Analytics is enabled, it uses cookies to measure visits in aggregate. We do not use advertising cookies and we do not sell browsing data.

You can delete or block cookies in your browser settings. The site keeps working without them.

7. How long we keep data

We keep booking data for as long as needed for the stay, support and our tax and legal obligations, which require keeping records for several years. Quote requests that do not turn into bookings are deleted when you ask or when they are no longer useful.

8. How we protect data

We use encrypted connections (HTTPS) across the site, restrict access to the booking system to authorized staff and work with providers that follow recognized security standards. No system is completely immune to failures; if an incident affects your data, we will notify you as required by law.

9. Your rights

You may ask at any time for confirmation that we process your data, access to it, correction, deletion, portability and information about who we share it with. You can also opt out of messages that are not about your booking.

To exercise these rights, email info@orlandobestplace.com with the subject "Privacy". We reply within 15 days. Some information may be kept when the law requires it, such as tax records of bookings.

Residents of Brazil may also contact the National Data Protection Authority (ANPD).

10. International transfers

Orlando Best Place operates in the United States, and our providers may process data in other countries. If you book from another country, your data is transferred to the United States so we can provide the service, always with the protections described in this policy.

11. Children

The site and bookings are intended for people 18 and over. Information about children only appears when a parent or guardian provides it for the stay, such as the number of guests.

12. Changes to this policy and contact

We may update this policy. The date of the last update is shown at the top of the page, and important changes will be highlighted on the site.

This English version is the official version of this policy. The Portuguese and Spanish versions are translations; if there is any difference, this English version prevails.

Contact: info@orlandobestplace.com · WhatsApp +1 (407) 719-1493.

Frequently asked questions